Front Desk Agent - PT

About Us

EVEN® Hotel Rockville-Washington D.C.

Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.C., Baltimore, Gaithersburg, and Glenmont.

Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service.

Keep up with your routine with our best-in-class 24-hour Fitness Center and healthy dining options.

EVEN Hotel Rockville- Washington, D.C.

Area is pet-friendly.

We also offer flexible event spaces for your business event.

Take a day trip to Washington D.C.'s famous memorials, tour the Smithsonian Museums and the National Mall.

Head to Baltimore and explore the Inner Harbor, and The Maryland Science Center.

Bethesda is mere minutes away, offering great shopping and dining options.

Business travelers will also be close to Deloitte, GlaxoSmithKline, Kaiser Permanente, Walter Reed National Military Medical Center, U.S.

Food and Drug Administration, Holy Cross Hospital and the National Institute of Health.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

$18/hr.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

• Accept and record vouchers, traveler's checks, and other forms of payment.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts using the computer.


* Promptly answer the telephone using positive and clear communication.

Input messages into the computer.

Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsi...