After Hours Coordinator

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: After Hours Coordinator
This position will support customer's inquiries related to product post sales service, service inquiries and other related requests within the defined Zone or Countries.

The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are managed professionally and in a timely manner.

What will you do?


* Answer incoming "Service Related" calls and document all incoming calls using CRM tool.


* Whenever applicable, promote Schneider's existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor's product.


* Participate in various Technical, Customer Service & Sales Training Courses as required


* Support the sales and service teams with generating and assembling larger, more complex Quotations and order follow up.


* Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.


* Conduct initial troubleshooting and support of Products by Schneider


* Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

Qualifications

Who will be successful?


* Must be proficient in the English language.


* Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience.


* Must possess excellent communication skills.


* Must be keen to details and be technically smart.


* Must be capable in working independently and utilize sound judgement.


* Demonstrate ability to understand and explain technical information.


* Ability to solve customer problems via telephone, chat, web and email.


* Willing to work in Cavite on a rotating schedule.

What's in it for me?


* Global family leave


* Comprehensive medical coverage for employee and dependents


* Worldwide Employee Stock Ownership


* Flexible work arrangement / Hybrid work arrangements


* On-site gym

...and more!

Why us?

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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