Head of Spa and Leisure

We are looking for an authentic and driven Head of Spa and Leisure to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant.

As Glasgow’s only 5

* Hotel, our team are focussed on providing our guests with 5

* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre. 

As the Head of Spa and Leisure, we will support you to:


* Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!


* Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!


* Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As the Head of Spa and Leisure, your main duties and responsibilities will be leading the entire Spa and Leisure team to providing a highly service-focused operation with a strong emphasis on guest satisfaction and the ability to anticipate needs.

You will be responsible for both the attraction and recruitment of new talent and the development and retention of current talent (through development and coaching).

You will be confident in liaising with multiple stakeholders (both internal and external) to ensure the Spa and Leisure strategy and that budgets are being met.

In addition to this, you will have a proven track record of delivering results. 

So, we are looking for someone who has…


* Leadership and management experience: Proven track record in a managerial role within a hospitality or wellness industry preferable within a luxury Hotel environment.


* Financial Acumen: An understanding of budgeting, forecasting, P&L and revenue management. 


* Spa Operations: Extensive experience in Spa Management including product knowledge, treatment protocols, staff training, customer service and implementation and management of process and audit.


* Health & Safety: Knowledge of pool plant maintenance/certification is required for this position along with knowledge of the chemicals used in a leisure facility (if you do not have this, you would be required to go through the training with us) 


* Sales & Marketing: Awareness of current trends in the wellness and leisure industry particularly within a luxury segment.

Experience of promoting spa services and packages to increase revenue. 

Overall, a wide understanding of a luxury Spa and Leisure environment with the passion to continue leading our excellent spa team to success! 

Joining the Kimpton family isn’t just about providing our guests with...