IT Operations Analyst

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life.

CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families.

We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO).

CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians.

More information can be found at www.coopersurgical.com.

Summary

Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations.

Provides IT support and liaises with specialist system support teams.

Performing onsite and remote analysis, and resolution of incidents for internal customers.

Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software.

Provides effective management of the customer experience during the entire support process.

Participates in handling complex incidents/tickets, mentoring Service Desk analyst, proactively identifying problems/solutions and implementing solutions.