ADA Mobility Assessment Evaluator Supervisor

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Supervisor, Mobility Assessment Evaluator works in collaboration with the Program Director and Operations Manager to train, supervise, and coach assessment team members to ensure efficient and effective eligibility determinations are occurring on a daily basis.  This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed.

Location: 5747 Rickenbacker Road Commerce, CA 90040

What you’ll do:


* Lead team of direct reports of assessment team members


* Learn and understand all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally and work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training


* Conduct operations training with new staff and ongoing training with existing staff


* Conduct education training for employees regarding new processes and procedures


* Evaluate assessments and determinations with the assessment staff to ensure accurate results


* Deliver coaching opportunities to direct staff and act as a mentor to new employees and assist with the development of team members


* Reads and interprets ADA paratransit applications, intake forms, and professional verification forms


* Make the final determination regarding eligibility based upon the application, interview, functional assessment and any supplemental information


* Determine what functional assessments the applicant will be required to undergo


* Participate in appeals process upon request


* Assist the leadership team in identifying process improvement opportunities


* Maintain up to date knowledge of the Americans with Disabilities Act (ADA)


* Maintain working knowledge and abilities of MTM and Client Software


* Maintain a positive attitude when interacting with individuals, support staff and caregivers


* Maintain safe environment for applicants and co-workers


* Input information into MTM software and other software as appropriate


* Respond to any ADA eligibility or complaints and properly document response


* Submit accurate, required reports in a timely manner


* Attend public meetings


* Provide high quality customer service...