Client Services Administrator

For this U.S.

based position, the expected compensation range is $20 - $25 per hour, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

The Client Service Administrator supports all aspects of the Technical Support Team functions.

This position will assist in maintaining day-to-day operations of the department.

What will you do?


* Answers all inbound service calls transferred from Call Center for existing cases.


* Develops and maintains inbound call reports for Customer Response Center (CRC) in Lancaster and for the 24x7 Global Call Center.


* Assists team with updating Acumatica (CRM/ERP) with information related to Service Contracts, Equipment, SLAs/Entitlements and customer/portal users.


* Monitors Service Team's email inbox to create new cases and/or respond to manual requests.


* Completes order management steps to ensure timely processing of customer orders.


* Validates that customer orders align with parts quotes and terms and conditions.


* Ensures the customers are not on credit hold prior to processing orders or receiving technical support.


* Submits parts replenishment requests for (Critical Spare Parts Kit) CSPK consumption at customer sites.


* Follows up with Supply Chain, Logistics and Production regarding open Service Parts Orders and their statuses.


* Monitor RR/RC processing progress with Supply Chain and Operations to ensure timely resolution, sending regular status reports to the Customer Service Leader.


* Supports the team of Technical Support Specialists as needed for timely customer responses and case resolution.


* Assists sales team with miscellaneous requests often with little or no notice.


* Completes additional tasks as assigned.

What skills and capabilities will make you successful?


* Excellent verbal and written communication skills.


* Excellent interpersonal, Sales and Customer Service skills.


* Knowledge of MS Office suite required.


* Intermediate to advanced knowledge of Microsoft E...