Headend Technician

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Our Data Center Operations Technicians (Headend Tech) perform duties involving the installation, testing, maintaining, and repairing all Network Operations equipment to ensure the continuity of service, this includes voice, video and data.

What you will do to contribute to the company's success


* Provide support in setting up, preserving, examining, and fixing all equipment related to Network Operations, including voice, video, and data systems, using the most current testing tools and hand tools under the guidance of senior Network Operations personnel.


* Follow and execute Network Operations service orders, work orders, and troubleshooting reports by efficiently communicating with other departments.

This includes interfacing with machines and humans, setting up and moving equipment, and confirming work order completion


* Collaborate with various departments to pinpoint and fix network issues extending to the customer's premises.


* Display proficiency in telephony, digital technologies, and industry standards.


* Maintain Network Operations sites in line with Cable One's standards, ensuring they are orderly and compliant.


* Oversee the upkeep and replacement of physical network infrastructure.


* Conduct tests and collaborate with other departments to diagnose and address network impairments.


* Under the direction of senior Data Center Operations staff, prepare, set up, and test software and network configurations essential for operating the specified equipment.


* Assist in monitoring network equipment, responding to alerts as needed to maintain network integrity.


* Manage the use and maintenance of assigned vehicles, tools, and equipment, ensuring they are in optimal condition and requesting maintenance or repairs through the appropriate paperwork.


* Complete and submit reports on personal time, fuel consumption, materials used, and other administrative documents as required.


* Keep Data Center Operations areas tidy and organized.


* Document and test new system components to establish performance baselines for future assessments.


* Conduct tests and repairs during off-peak hours to minimize disruption to customers.


* Undertake additional tasks as needed to ensure the network's efficient operation.

Qualifications


* High school graduate.


* 1-3 years of direct experience


* Working knowledge of computers and communication hardware/software.


* Ability to use multiple and various test equipment.


* Reads, understands, interprets, and applies written instructions, such as equipment manuals, in operation and troubles...