Host/ess

About Us

A rewarding career in the Heart of Texas Hill Country.

Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday.

Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit.

Join a team of dedicated professionals who welcome with big smiles and even bigger hearts.

At Tapatio Springs, our warm and open company culture comes through in a working environment where country music and spirit are ever-present.

When it comes to our commitment to our team, we walk the walk by offering employees competitive compensation and an impressive benefits package including: flexible scheduling, targeted training programs, free family-style meal per shift, employee discounts on room rates, restaurants, golf course and Pro Shop.

We also make time to celebrate our team with special parties, casual happy hours, and other social activities that foster connection.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities


* Check station before, during and after shift for proper set-up and cleanliness.


* Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.


* Record the details of the order from the guests, repeating the order to the guest to check for accuracy.


* Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.


* When complete, retrieve orders up to 30 lbs.

from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.


* Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.


* Replenish beverages as necessary and check with guests for overall satisfaction.


* Market and serve upon request any dessert items or specialty coffees.


* Operate the Point of Sale procedures to pre-check order and close out the check.


* Present the check to guest promptly.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Maintain a professional appearance an...