Service Express Agent

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981.

From these lush vines has grown a 3,500 acre conference and leisure destination.

We welcome your interest in applying for a position with Chateau Élan Winery & Resort.

For many years, we have served our guests with the highest level of products and service in luxury resorts.

We owe our growth and success to our associates who have served our guests with dedication and pride.

The key to our continued growth is found in satisfying and exceeding our guests' expectations.

We look for people with personality, energy, enthusiasm, excellent grooming and commitment.

We nurture and train our associates throughout their tenure here.

They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program.

YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Essential Duties and Responsibilities


* Promptly answer telephone calls, greet callers with a positive and clear voice.

• Listen to ascertain the correct extension.

Reading and using a moderately complex computer console, direct calls to appropriate line.

Requires sitting in a confined space for long periods of time to continuously perform essential functions.


* Transcribe complete messages and repeat information to verify accuracy.

Input and retrieve messages from the computer as requested.

Read and verbally recite exact messages for guests.


* Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.


* Page guests and patrons using the public address system in a courteous and clear manner.


* Act as dispatcher for security, guest services and property operations associates.


* Provide timely information via paging system and two way radios to asso...