NASI - Bilingual Quality Operations Specialist

ABOUT SUBARU

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Supports the Quality Operations team in handling quality assurance tasks using established processes.

Supports new model
launches, maintaining internal data, and proposing process improvements to boost efficiency and minimize redundancy.
Translates and interprets (between English and Japanese) technical documents and reports.

Conducts research on product
quality by monitoring online news and social media, summarizing findings, and translating them into Japanese.

Support Japanese and American staff by providing translation and interpretation services during internal meetings.

MAJOR RESPONSIBILITIES

Bilingual Quality Operations


* Supports the Fast Action & Solution Team (FAST) by collaborating with stakeholders, facilitating meetings, preparing
materials, recording minutes, and coordinating top issues in Japanese and English.


* Conducts quality assurance (QA) activities, including information gathering, compiling reports, translating and logging
reports, issuing part collection requests, tracking issues until resolution, reporting to relevant stakeholders, and ensuring
that the QA process adheres to established timelines.


* Supports Quality Monitoring Team (QMT) activities at new model launch by gathering field reports, analyzing
appointment data, tracking issues, and coordinating Quick Response Activities (QRA).


* Updates internal data sets, documents, and distribution lists to ensure that accurate information is provided to the correct people.


* Supports manager with technical reports, defect reports, vehicle diagnostic procedures, customer complaint reports,
and various conference materials, including translation from English to Japanese and vice-versa.


* Conducts research by reviewing online articles about Subaru product quality and highly important quality topics from industrial point of view and summarizes key points in both English and Japan...