Senior Service Desk Techician

Position Summary

The primary purpose of this job is to provide helpdesk support to non-manufacturing users as well as other employees.

The technician will be responsible for help desk phone and email routing, ticket escalation, and will support Help Desk ticketing system.

Includes troubleshooting and repairing hardware and software issues as well as doing research on issues as needed.

This includes troubleshooting printer, computer, hardware, and software issues as well as ordering, staging, and installing new printers and computers as needed.

Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices.

Basic network troubleshooting and repair.

Creating and installing ethernet cables.

Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks

Objectives:


* Provide helpdesk support to non-manufacturing users as well as other employees.

Leading help desk phone and email routing, ticket escalation, and can support Help Desk ticketing system support.


*  Troubleshooting and repairing hardware and software issues as well as doing research in issues as needed.


* Troubleshooting printer, computer hardware and software issues as well as ordering, staging, and installing new printers and computers as needed.


* Supporting desk phones and mobile devices.

Incudes setup, troubleshooting and repair.

Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices.


* Basic network troubleshooting and repair.

Creating and installing ethernet cables.

Terminating cables and working with the Network Administrator to resolve problems on the wired and wireless networks.


*  Must be able to lift objects that wight 50 pounds on their own.

Requirements
Education/Experience:


* Typically requires a bachelor's degree (or international equivalent) and 6+ years of relevant experience.

Preferred Qualifications:


* Bachelor’s degree in MIS, Computer Science, or related field.

Travel Requirements: Typically requires overnight travel less than 10% of the time.

Location: Tallassee, AL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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For further information, please review the Know Your Rights notice from the Department of Labor.

Information Systems