IT Desktop Engineer

Job Summary

The Desktop Engineer is responsible for managing, supporting, and optimizing endpoint hardware, software, and secure access solutions across multiple manufacturing and office environments.

This role ensures operational uptime and device compliance by leveraging enterprise tools like Microsoft Intune, Zscaler, and endpoint automation frameworks.

The Desktop Engineer will play a critical role in balancing reliability, security, and performance across diverse user environments, ensuring that both office and production teams have secure, efficient access to necessary resources.

Reporting directly to the IT Infrastructure Manager, the Desktop Engineer will collaborate closely with cross-functional teams—including IT Security, Operations, and Manufacturing—to deliver seamless, secure, and high-performance desktop and endpoint solutions that support daily operational efficiency and business continuity.

 

Essential Functions

 

Job duties may change over time and additional job functions may become essential.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



* Deliver Tier 2 support for desktops, laptops, ruggedized tablets, and peripherals across both corporate and manufacturing environments, ensuring minimal downtime and optimal end-user experience


* Collaborate with infrastructure, network, and security teams to support the deployment and sustainment of enterprise-grade networking, endpoint, and access control systems


* Deploy, configure, and manage endpoints using Microsoft Intune, Autopilot, and SCCM, enforcing compliance, security baselines, and zero-touch provisioning standards


* Assist in the design and ongoing implementation of Zero Trust Architecture (ZTA), supporting endpoint segmentation, identity-based access, and conditional policy enforcement


* Support the installation, configuration, and sustainment of end-user IT systems and services in alignment with corporate IT governance and lifecycle management practices


* Enforce endpoint compliance through automated patching, malware prevention, vulnerability remediation, and Multi-Factor Authentication (MFA) integration


* Manage the full endpoint lifecycle — from procurement, imaging, and deployment to decommissioning — ensuring devices meet corporate standards, asset tracking, and security posture requirements


* Maintain and support the enterprise voice platform, including RingCentral VoIP, endpoint provisioning, softphone configuration, analog device integration, and mobile access to ensure seamless and reliable communications



* Develop and maintain accurate IT documentation, including standard operating procedures (SOPs), knowledgebase articles, configuration baselines, and asset records


* Provide hands-on support for domain migrations, ERP/MES implementations, and infrastructure modernization projects across distributed facilities


* Participate ...