Front Desk Agent

About Us

Join our award-winning family at the Hyatt Regency Dulles, where taking care of our people is the foundation for our success.

We are proud to share our 99.22% associate satisfaction score.

We offer a fun and supportive work environment, outstanding training and development and advancement opportunities, competitive pay and benefits, free parking, and Hyatt's and HEI hotel's discount programs.

We embrace diversity in the workplace and create an inclusive environment for all.

We plan fun and engaging monthly activities, an abundance of awards & recognition programs, annual picnic and holiday practices, and a yearly- appreciation week for each department.

Our Team is a 4x Convention South Reader's Choice Award Winner, and a 2024 TripAdvisor Travelers' Choice Award Winner.

Twice quarterly recognized Hyatt Elite Performer Hotel for Hyatt America's Regency Portfolio in 2024.

We show care for our Team and Guests with our achieved GBAC STAR Facility Accreditation in 2021 for cleaning and disinfecting to a higher standard.

Our newly renovated hotel is minutes from Dulles International Airport in Herndon, Virginia, featuring 316 suite-style guest rooms and a 30,000-square-foot LEED-certified, IACC conference center.

We would love to talk to you about your next career move!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

• Accept and record vouchers, traveler's checks, and other forms of payment.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts usi...