Sr Manager - Comm (Aidvantage Customer Advocacy Department)

Description & Requirements

Maximus is hiring Sr Manager-Comm role to support the Aidvantage Program under the Department of Education portfolio.

Essential Duties and Responsibilities:
- Develop innovative strategies and approaches to increase consumer awareness, understanding and engagement in government programs (e.g.

Health Insurance, Child Support, Employment, Education).
- Lead the planning and implementation of integrated communications strategies/tactics across multiple platforms, including print, digital, and social media.
- Work hand-in-hand with MAXIMUS Project Teams and key stakeholders to develop, manage and deliver communication products and services.
- Support business development initiatives and high level meetings with existing and potential future clients.
- Manage Business Development activities for target accounts/markets (e.g., capture planning, proposal writing, pricing, partnerships).
- Develop briefs and/or presentations in support of new business opportunities.
- Maintain current understanding of trends and directions affecting the target health and/or human service markets.
- Project Management.
- Ensure sound management of client delivery: scope, approaches, timelines, budgets, resources and quality.
- Manage profit and loss (P&L) for assigned accounts, markets or territories.
- Manage resources including direct staff, consultants, vendors and/or subcontractors.

Program Specific Duties & Responsibilities:

- Develops, implements and evaluates the Maximus Aidvantage communications plan in collaboration with business partners and leadership.

- Leads the generation of content including but not limited to external communication including customer facing content, website and social media platforms.
- Identifies challenges and emerging issues faced by the members.

Works with the leadership team to recognize internal and external communication opportunities, and defines and executes appropriate strategies to support them.

- Coordinates website maintenance, ensures that new and consistent information is posted regularly and timely.

- Manages development, distribution and maintenance of all print and electronic materials.

- Responsible for editing all Maximus Aidvantage written material, focusing on quality and content.
- Experience developing and implementing communications strategies.
- Ability to create and work within a yearly, quarterly and project budget.
- The ability to take knowledge and transform it into exciting and useful messages, and disseminate it to the appropriate audiences through the best communication channels.
- Self-starter, able to work independently, and entrepreneurial; enjoys creating and implementing new ideas and initiatives.
- Proficiency in all Microsoft Office products.
- Ability to prioritize and follow through effectively.
- Strong interpersonal communication skills with the ability to effectively communicate, both written and verbal, in a professional manner that supports the ability to ...