Technical Product Specialist

Who We Are

PAC is a leading global provider of advanced analytical instruments for laboratories and process environments in hydrocarbon processing industries.

Customers choose PAC's instruments to provide the cutting-edge technology required to maintain regulatory compliance and to improve productivity.

Your Role

The Technical Product Specialist's (TPS) responsibility is to provide expert know-how in support of the sales effort.

The individual will have detailed knowledge of PAC's line of product solutions to serve as the subject matter expert (SME) in order to develop new business opportunities, strengthen customer relationships, and drive revenue growth along with the sales personnel.

By working directly with customers and/or accompanying sales personnel to customer meetings, the TPS will assist in opportunity qualification, provide expert assistance in presenting solutions to the customer which may include product demonstrations, and will coordinate activities cross-functionally within PAC to deliver the ideal solution to the customer.

ESSENTIAL TASKS & DUTIES:

General


* Collaborate with local Sales personnel to qualify and advance sales opportunities


* Travel to meet or remotely talk with existing and prospective customers by phone to solicit orders


* Participate in customer conference calls as the SME


* Deliver customer-facing presentations on technology, products, applications, and the value of PAC GC solutions


* Coordinate and perform product demonstrations and evaluations at customer sites


* Assist in the drafting of customer proposals


* Regularly communicate with local Sales personnel to discuss opportunity progression


* Investigate and resolve customer problems with applications and service issues


* Upkeep and maintenance of Sales GC instrumentation in Houston Application Lab


* Establish productive, professional relationships with key personnel at customer accounts


* Provide coaching and professional development to Sales personnel to enhance their product knowledge


* Assist in post-sale customer performance issues as the SME


* Identify process improvement opportunities to create an expedient sales cycle and increase revenue generation


* Attend trade shows and technical conferences


* Drive strategy for revenue growth and influence product development

Market Expertise


* Develop market expertise with an understanding of the customer's scientific, business/workflow, and economic needs/drivers


* Understand competitors' products and services to better position PAC's differentiated solutions


* Provide input to define service, training, and support products that increase PAC's value and revenue opportunities


* Continuously provide market and competitive feedback to Product Management and sales team.

Lead Generation


* Promote brand awareness of PAC and our technologies


* Deliver technical presentations at industry meetings, tradesho...