Sales and Warehouse Coordinator

We need a Customer Service/Warehouse Coordinator! This role is responsible for performing a variety of customer experience, sales, and marketing-related duties.

The individual will also oversee the management of warehouse inventory, ensuring the secure storage of materials and efficient control over items moving in and out of the warehouse.

The role will have general independent oversight of the retail location including retail, office and warehousing functionality.

Job Type: Full-time

Rate: $18-$20/hour 

Location: Westminster, MD

Primary Responsibilities Include:


* Identify and pursue potential sales leads, follow up on opportunities, and successfully close sales deals to achieve sales goals by acquiring new customers and upselling additional services, all while maintaining strong attention to detail to ensure accuracy in setting up and managing customers’ accounts, whether in person or over the phone.


* Investigate and resolve customer complaints, process payments, and adjust billing and accounts as required.


* Comply with all safety protocols and adhere to company policies and standards.


* Conduct monthly inventory counts on equipment and materials, monitor stock levels, reorder products as needed, and ensure sufficient inventory to meet customer and technician demands.


* Initiate, test, document, and issue daily equipment requirements to designated field staff based on work orders, requisitions, maintaining accurate records, while collaborating with appropriate staff to set up and track CPE and other inventory.

Inventory, order and stock materials.


* Always ensure a clean and organized workspace, including the warehouse and front lobby, while receiving, inspecting, and properly organizing and storing products.


* Identify areas for process improvement and offer suggestions to enhance efficiency and customer satisfaction.


* Work independently and oversee all office, location needs are fulfilled.

You will need to have:


* Proficient in using computers and software applications (e.g., word, spreadsheets, broadband billing systems.)


* Knowledgeable and skilled in using office equipment such as computers, telephones, copiers, fax machines, and calculators.


* Demonstrate strong organizational and prioritization skills to effectively manage tasks and deadlines.


* Capable of communicating clearly, educating customers, and promoting or selling company services both in in-person and on the phones.


* Able to work independently, plan effectively, and complete daily tasks on time.


* Continuously adapt, learn and deliver outstanding customer service that meets both industry standards and company expectations.


* Consistently uphold a professional image of the company through appearance demeanor, and interactions with customers.


* Able to count and track material, handle broadband operational material.


* Able to safely and efficiently lift and carry up to 50 pounds...