Industrial Air Application Specialist

Summary

We're looking for a detail-oriented and customer-focused Industrial Air Applications Specialist to join our team.

In this role, you'll serve as a key point of contact for our distributors and internal sales team, offering product guidance and resolving technical issues with efficiency and clarity.

You'll work closely with technical colleagues and the Quality Assurance team to ensure customers have the best experience while using our products.

Responsibilities


* Provide timely and professional support to customers via phone, email, Teams or in person.


* Troubleshoot technical issues and escalate complex cases to the appropriate internal teams.


* Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring and visual inspection.


* Log customer interactions, feedback and issues in CRM.


* Learn and understand competitive landscape.


* Assist distributors with creating the most cost-effective solutions to meet their customers' needs.


* Identify opportunities for product or process improvement.

Requirements


* Experience with Microsoft Teams, Excel, Word & PowerPoint.


* Ability to read Imperial and Metric measurements.


* Ability to use hand tools i.e.

cordless drills, impact wrenches tubing cutter & miter saws.


* Capable of lifting 50lbs.


* Experience in the compressed air industry is a plus but not required.


* Some travel required.

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development.

With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement.

Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals.

Join us and be part of a dynamic team where your contributions make a real impact.

Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex...