Orthopedic Care Coordinator and Liaison (Orthopedics)

Nemours is seeking an Orthopedic Care Coordinator and Liaison (Full-Time), to join our Nemours team.

Located in Orlando, FL, Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system.

Our 130-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region.

A hospital designed by families for families, Nemours Children's Hospital, blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond.

In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

This position is responsible for providing direct care coordination/liaison services for orthopedic patients/families to support them receiving care at Nemours NCH-FL and throughout the enterprise as needed.

Through this role, NCH-FL and Orthopedics will be elevated as a destination of choice for care.

Job Responsibilities:


* Primary contact point for inquiries about orthopedic care at NCH-FL for both domestic and international patients/families


* Be able to highlight and present key features/talking points of NCH-FL and reasons to choose orthopedics at Nemours in Orlando (including hospital tours when appropriate)


* Provide housing information as appropriate and work to facilitate & coordinate for each family (RMH referral, local hotels, other options)


* Directly communicates and provides families with information regarding transportation to and around Orlando as well as activities in the area that families can enjoy peri-operatively (Theme Parks, Attractions, National/State Parks, Beaches, etc.)


* Be able to identify Insurances Par & Non-Par as well as Self-Pay families and collaborate with FA & Auth Teams to communicate appropriately to families


* Coordinate with International Patient Program to facilitate care & inquiries from international patients/families


* Liaison between interdisciplinary Nemours teams; participate in monthly care plan meetings (Spine, ILCC, others)


* Escalate all barriers to pts/families choosing care at NCH-FL


* Other duties as assigned

Job Requirements


* Bachelor's Degree required.

Master's Degree preferred.


* Minimum of three (3) required.


* Must have Knowledge of the principles, procedures, and best practice in healthcare settings


* Excellent verbal and written communication skills