Mail Operations Support Representative

Company

Federal Reserve Bank of Minneapolis

Our Facilities Management department is looking for a new Mail Operations Support Representative.

Within this role you will be responsible for outgoing and incoming mail throughout the bank, managing income phone calls and asset with our bank inventory.

If you enjoy a fast-paced environment, mission driven organization and dynamic team, then this is the perfect role for you.

Essential Functions


* Receive, process and distribute ordinary mail, and/or receive incoming deliveries and verify shipments using internal documents such as purchase orders and vendor documents such as packing slips, bills of lading, or invoices.  Process outgoing mail by applying appropriate postage and ensuring it is ready for pick-up at the end of the workday.  At the end of each month, document all outgoing mail charges to departments for approval by management.  Support outgoing FedEx, UPS, USPS, and courier deliveries.


* Enter data into multiple computer systems.

Correct and verify that data is entered accurately and within established deadlines.


* Fill, track, send, and maintain stock for department and customer supply orders.


* Move items from Receiving Dock, often using heavy equipment such as a manual and/or electric pallet jack, to locations throughout the Bank.

Work with other departments to ensure that received materials, goods, packages, etc., are moved off the dock in an efficient and timely manner.


* Create and retain documentation of receipts and deliveries.

Documentation (i.e., receipts, packing lists, slips, bill of lading) are required to process payments for received goods.


* Account for all items received and delivered using computer software programs, databases, and spreadsheets.

Enter data for receiving, delivery, and/or shipping items in automated applications or spreadsheets by scanning or manual data entry.

Create and generate shipping labels online.

Create and retain history of request for receipt, delivery and return of BDRS (Business Data Records) boxes.


* Maintain organization and neatness of the receiving dock and office area used by Receiving.

Oversee the disposal of empty pallets.


* Manage incoming and outgoing phone calls providing exceptional customer service.

Serve as primary department personnel who are responsible for handling incoming calls from the public for the Bank’s main telephone line routing calls appropriately.

Escalate incoming customer concerns appropriately and document SharePoint site as needed.


* Complete asset inventory for Bank Art documenting location and general condition of individual pieces.

 Notify internal department of any missing Art.


* Complete Art allocations for customers to review available Art.

Work with internal team members to schedule Art installation.


* Assist with Bank sign processes.

Take direction from the Analyst team to remove and retrieve signs across the Bank.

Ensure signs are recyc...