Lip Lab Lead - Wharf DC
Job Description
Position: Lip Lab Lead
Status: Full-Time Reports To: Store Manager
Location: 20 District Square SW, Washington, DC 20024
About Lip Lab: Lip Lab is more than just a lipstick store; it's an experience.
We're passionate about creating a fun, inclusive environment where guests can express themselves through custom, high-quality lip products.
The salary range for this position is $19.00 - $21.00 PLUS TIPS per hour based upon store location.
Offered salary is dependent upon experience and location.
The Role: As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency.
You'll balance a variety of responsibilities, including:
* Guest Experience:
* Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.
* Managing the appointment booking process, ensuring smooth operations and guest satisfaction.
* Creating a positive and energetic atmosphere that encourages creativity and self-expression.
Team Leadership:
* Leading and motivating a team of Color Experts to deliver exceptional service.
* Providing effective onboarding and ongoing training to ensure team members are well-equipped.
* Coaching and developing team members to reach their full potential.
* Monitoring team performance and implementing strategies to improve results.
Operations:
* Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.
* Ensuring compliance with company policies, procedures, and safety standards.
* Managing store supplies and inventory to optimize stock levels and minimize waste.
* Troubleshooting technical issues and implementing solutions to maintain operational efficiency.
What We're Looking For:
* 1+ years of experience demonstrating strong leadership abilities and interpersonal skills
* Excellent communication and problem-solving abilities
* 2+ years' experience in retail, hospitality, or a related field.
* Passion for customer service and a positive attitude
* Ability to multitask and prioritize tasks effectively
* Strong organizational and time management skills
* Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word
* Physical ability to stand for extended periods, lift up to 30 lbs., and perform repetitive tasks.
What We Offer:
* Competitive pay and tips
* Comprehensive benefits package
* Paid time off and holidays
* Employee discounts
* Opportunities for career growth and development
* A fun and supportive work environment
If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply.
Join our team and help us make every day a little more colorful!
- Rate: Not Specified
- Location: Washington, US-DC
- Type: Permanent
- Industry: Finance
- Recruiter: Kendo Brands
- Contact: Not Specified
- Email: to view click here
- Reference: 5001097826606
- Posted: 2025-05-01 08:12:39 -
- View all Jobs from Kendo Brands
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