Housing Management Coordinator

Housing Management Coordinator

Darlington - Hybrid working between Darlington and home.

Permanent, full time (37.5 hpw)

Salary £25,838 per annum great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP.

As our Housing and Property expert,  you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained.

Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move to maintain and sustain accommodation!

Typical day as a Housing Management Coordinator


* Mental Health and complex needs customers.


* Making sure that our 15 customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.


* Help our customers with housing benefit claims, making sure that these are received on their rent account.


* Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


* Getting properties ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales.


* Ensuring we are health and safety compliant and that maintenance standards are met.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Experience in managing a housing management caseload and overseeing landlord and housing management duties.


* Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.


* Able to take on a lead role within the team, offering guidance and support to your colleagues.


* The ability to work on your own initiative, positively influencing people from all different backgrounds.


* A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.


* Confident working collaboratively with colleagues in other parts of the business as well as with external partners.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team 

You’ll join Kim and our Darlington STEP team, we’re super passionate about what we do!  We’re a supportive bunch.

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!  

Job details


* Monday to Friday 9am-5pm


* Based at our service ...