Senior Application Support Analyst - Remote - Nationwide

Remote, Nationwide - Seeking Senior Application Support Analyst

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives.

We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team.

At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Provide daily support to application users related to Laserfiche, and Optum.


* Respond to customer requests/issues in a timely manner and within the Service Level Agreement (SLA) guidelines of the department.


* Escalate and interact with other Information Systems departments or external vendors to ensure timely resolution of application related problems.


* Follow procedures of incident escalation.

Send notification to leadership team when appropriate.


* Document, track, and update tickets of user requests/issues in ServiceNow - VERA (IT Tracking system).


* Enhance application documentation as required.


* Participate in special projects as assigned.


* Perform other duties as assigned by supervisor/manager.

Required Experience and Competencies


* Two (2) years of customer service experience required.


* Experience documenting operational procedures and working with end users to resolve problems required.


* Associate degree or Certification in Computer Technology or related field preferred.


* Excellent customer service and relationship management experience.


* Strong interpersonal skills.


* Listening ability and patience.


* Must have good organizational skills and ability to multi-task.


* Ability to work independently.

The Community

Even when you are working remotely, you are an important part of the Vituity Community.

We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.


* Monthly wellness events and programs such as yoga, HIIT classes, and more


* Trainings to help support and advance your professional growth


* Team building activities such as virtual scavenger hunts and holiday celebrations


* Flexible work hours


* Opportunities to attend Vituity com...