Barista

About Us

Nestled between Downtown Atlanta and Buckhead, the Crowne Plaza Atlanta Midtown hotel is perfectly situated.

Fortune 100 corporations and exciting attractions like the Georgia Aquarium, World of Coca-Cola, and College Football Hall of Fame are nearby.

We offer authentic Southern hospitality and go above and beyond for exceptional stays at Crowne Plaza Atlanta Midtown & Staybridge Suites.

Join our team and take advantage of our great benefits package, competitive pay, potential for career advancement and be a part of a team that supports one another.

Under our HEI Loves culture we work in an environment that promotes work/life balance and all associates are valued.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to, and understand requests.


* Prepare customers' orders as requested accurately and efficiently.


* Ring guest check correctly.

Close the check to the proper method of payment, (i.e., cash, credit card or house charge).


* Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.


* Maintain the highest level of standards for all product preparation.


* Clean or sanitize work areas, utensils, equipment, service stations or seating areas.


* Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.


* Balance house bank at the end of the shift.

Retrieves and returns bank from vault to workstation and return, to ensure accountability.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.


* Ability to operate a keyboard and Point of Sale procedures.


* Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.


* Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.


* Effective verbal and written communication skills.

Ability to adapt communication style to su...