Host/Hostess

About Us

Discover the hidden gen of Kimpton Fort Lauderdale Beach, nestled just steps from the serene shoreline.

Our resort offers guests a unique vantage point of the city's vibrant boating life, along with a comprehensive experience of luxurious accommodations, events, dining and cocktails.

We provide a wide range of career opportunities, whether you're seeking seasonal roles or a long-term career in hospitality.

Our team is eager to welcome you into our family, where you'll join a passionate group that works hard, has fun and supports one another.

As part of the HEI family, you'll benefit from our HEI Loves culture, which celebrates our associates with competitive compensation, exceptional benefits, and generous PTO programs.

Enjoy access to health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and much more.

Join us at Kimpton Fort Lauderdale Beach and become a valued member of our dedicated team today!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities


* Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.


* Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.


* Maintain proper set-up of dining room.


* Receive records and make any necessary arrangements for reservations and special functions in the restaurant.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.


* Ability to remember, recite and promote the variety of menu items.


* Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.


* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.


* Ability to establish and maintain effective working relationships with associates, customers, and patrons.


* Effective verbal and written communication skills.

Ability to adapt communication style to suit different ...