Director Of Operations

About Us

Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture.

Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking.

At the heart of our success is our Loves Culture, where we celebrate and recognize the mafic our team members bring to our work environment.

We believe in fostering a supportive and inclusive atmosphere where every associate fees valued and appreciated.

As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount food and beverages.

Ready to be a part of something special? Come join our team and experience the best of what San Antonio has to offer!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner.

Act as General Manager in his/her absence when necessary.

Essential Duties and Responsibilities


* Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.


* Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.

• Ensure compliance of brand standard operating procedures and policies.


* Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts.

Develop and implement controls for expense management.

Ensure staff is utilizing labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.


* As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Minimum 3-5 years of management experience, preferably in both rooms and FandB.


* B...