Outlet 1 Manager

About Us

Step into our luxury hotel in North San Antonio, which rises 19 stories above this stunning city.

The Westin San Antonio North captures the essence of Texas Hospitality with impeccable service and Southern charm.

Located just north of Downton San Antonio home of the Alamo and our famous meandering Riverwalk, we are also close to some of the city's exciting attractions like Fiesta Texas and Sea World San Antonio.

Through the HEI Loves Initiatives we are dedicated to the diversity of our associates and the building of a strong service culture.

We offer our associates, feel meals, free parking and travel perks offered through the Marriott Room Rate program and HEI managed hotels.

Join our family and take advantage of competitive benefits, wages, a robust PTO program, plus much, much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities


* Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods.

Direct the day-to-day operations of the bar operations.


* Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.


* Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).


* Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.


* Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.


* Create, recommend, and implement promotions, displays, buffet...