Host

About Us

Ideally positioned 15 minutes from both Denver and Boulder, The Westin Westminster provides convenient access to the 16th Street Mall and Pearl Street Mall, as well as abundant outdoor recreation afforded by the Rocky Mountains.

Our Vision is to be the premier employer in the hospitality sector between Denver and Boulder.

We recently received the AAA 4 Diamond rating, and we offer free meals to our associates as well as monthly employee appreciation celebrations, incentives for excellent customer service, and discounted hotel stays.

Apply today and join an outstanding hotel focused on providing the highest quality of hospitality to our guests!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities


* Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.


* Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.


* Maintain proper set-up of dining room.


* Receive records and make any necessary arrangements for reservations and special functions in the restaurant.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.


* Ability to remember, recite and promote the variety of menu items.


* Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.


* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.


* Ability to establish and maintain effective working relationships with associates, customers, and patrons.


* Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your ph...