Breakfast Host/Hostess

About Us

Located in Norwalk, EVEN Hotel Norwalk, an IHG Hotel is in the business district, within a 5-minute drive of Caldor Shopping Center and Gateway Shopping Center.

This hotel is 2.6 mi (4.1 km) from Silvermine Arts Center and 2.9 mi (4.6 km) from Norwalk Islands.Stay in one of 128 guestrooms featuring flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as desks and coffee/tea makers.Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk.

Planning an event in Norwalk? This hotel has 746 square feet (69 square meters) of space consisting of conference space and 2 meeting rooms.

Free self parking is available onsite.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities


* Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.


* Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.


* Maintain proper set-up of dining room.


* Receive records and make any necessary arrangements for reservations and special functions in the restaurant.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.


* Ability to remember, recite and promote the variety of menu items.


* Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.


* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.


* Ability to establish and maintain effective working relationships with associates, customers, and patrons.


* Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, pu...