Barista

About Us

Step into our luxury hotel in North San Antonio, which rises 19 stories above this stunning city.

The Westin San Antonio North captures the essence of Texas Hospitality with impeccable service and Southern charm.

Located just north of Downton San Antonio home of the Alamo and our famous meandering Riverwalk, we are also close to some of the city's exciting attractions like Fiesta Texas and Sea World San Antonio.

Through the HEI Loves Initiatives we are dedicated to the diversity of our associates and the building of a strong service culture.

We offer our associates, feel meals, free parking and travel perks offered through the Marriott Room Rate program and HEI managed hotels.

Join our family and take advantage of competitive benefits, wages, a robust PTO program, plus much, much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to, and understand requests.


* Prepare customers' orders as requested accurately and efficiently.


* Ring guest check correctly.

Close the check to the proper method of payment, (i.e., cash, credit card or house charge).


* Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.


* Maintain the highest level of standards for all product preparation.


* Clean or sanitize work areas, utensils, equipment, service stations or seating areas.


* Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.


* Balance house bank at the end of the shift.

Retrieves and returns bank from vault to workstation and return, to ensure accountability.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.


* Ability to operate a keyboard and Point of Sale procedures.


* Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.


* Ability to sit and/or stand and work continually in confined spaces with or without re...