Field Service Agent

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. 

Distinguished as No.

1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine 
  
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal commitment – to our business, to each other and to our global communities.

DHL is dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.  

Start YOUR career with DHL today…  

DHL Express is currently hiring for a Service Agent.

Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.

This position will also ensures compliance with safety, security, regulatory, and company policies. 

Key Responsibilities: 

Provides customer service, sales and operational support for the Service Center 

Answers phone and greets visitors 

Resolves billing problems in relation to the Service Center 

Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments 

Communicates with Sales/Service to resolve customer problems 

Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments 

Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules 

May process or prepare import/export documentation and assist in the customs clearance process in some markets 

Skills & Qualifications: 

High School Degree or Equivalent required 

Previous experience in customer service/support or related field  

Strong Communication Skills (both oral and written) 

Proficient in Microsoft Office Products (Outlook, Excel, Word) 

Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work 

Physical Requirements: 

Must be able to lift up to seventy (70) lbs.

occasionally 

Must be able to lift forty (40) lbs.

frequently 

Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly 

Employee Benefits & Incentives 

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.

The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

They include: 

Competitive Pay 

Bonus/Incentive Programs 

Retirement Savings – 401K with company match 

Medical, Dental, Vision, well-being programs 

Tuition Reimbursement 

Generous Paid Time Off – Starting at 4 Weeks (PT/FT) 

Paid Leave 

Employee Discount Program 

Employee Assistance & Work Life Program 

Outstanding training opportunities 

  

DHL is an equal opportunity employer.

 We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

 The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster 

  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation. 

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