Logistics Service Analyst

Description

Kenvue is currently recruiting for:

Logistics Service Analyst

This position reports to the Manager Customer Service and will be located in Markham, Canada .

Who we are

At Kenvue , we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID® Brand Adhesive Bandages that you already know and love.

Science is our passion; care is our talent.

Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers.

With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

For more information, click here .

Role reports to: Manager Customer Service

Location: Markham, Canada

Travel Requirement : 10%

What you will do

The Logistics Service Analyst will manage a retail customer portfolio end-to end (E2E) from order receipt to deduction resolution, including resolving service issues.

Leading with a continuous improvement mindset and collaborative approach, the Logistics Service Analyst will identify opportunities to deliver joint value to our retail customer partners.

Key Responsibilities:


* Own the daily customer management from order receipt to deduction resolution, partnering with distribution, transportation and customer development to resolve service issues.


* Identify and eliminate persistent process and systemic issues increasing order efficiency, and product availability to deliver against our OTIF-D (on-time in full at delivery) target.


* Leverage customer data in SAP, High Radius, Tableau, Power BI or in other Kenvue systems, to identify continuous improvement opportunities that increase efficiency, reduce costs and improve the customer experience.


* Drive an industry leading customer experience by building and maintaining relationships with the customer through proactive, timely communication.


* Collaborate with the internal partners, including, Transportation, Distribution, Ecosystems, Supply Chain and Customer Development preventing non-compliance deductions and achieving cash flow targets.

What we are looking for
Experience and Skills:

Education:


* A University Degree in a relevant field of study.

Experience and Skills:

Required:


* Strong written and oral communication skills.

Enjoys collaborating with internal and external partners to and cultivate a strong business relationship.


* Excellent attention to detail and strong sense of urgency.

Action oriented and curious with a passion for continuous improvement .


* Strong business acumen with a track record of delivering consistent res...