Director of Food and Beverage

As Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience.

Always following government regulations concerning health, safety or other requirements.

Your day to day

People

•Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
•Train colleagues to make sure they deliver with compliance and to the standards we expect
•Drive a great working environment for teams to thrive linking up departments to create sense of one team
•Promote teamwork and quality service through daily communication and coordination with other departments
•Recommend or initiate any HR elated actions where needed Guest
 

Guest Experience

•Make sure all food and beverage equipment is in operational condition and regularly cleaned
•Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume.

Notify engineering immediately of any maintenance and repair needs
•Establish and achieve quality and guest satisfaction goals.

Help guests with their requests and
complaints making sure you maintain a high level of guest satisfaction
•Analyse guest insights to identify and meet customer expectations and build on guest loyalty
•Regularly communicate with guests to ensure expectations are met

Responsible Business

•Manage hotel food and beverage marketing programmes and participate in and maintain system
wide food and beverage marketing programmes and promotions
•Keep an eye on competitor activity / industry innovation.

Review and approve menu design and
concepts with the Executive Chef
•Make sure food and drinks are secure and stored safely always keep stock replenished to minimise
waste
•Handle food and beverage inventory procedures.

Determine minimum and maximum stocks for all
food, beverage, material, and equipment
•Other ad hoc duties unexpected moments when we have to pull together to get a task done
•May also serve as manager on duty

Financial

•Help prepare the hotel’s annual budget and the setting of departmental goals
•Monitor budget and control expenses with a focus on food, beverage, and labour costs
•Working with the catering office, identify additional sales opportunities to enhance revenue
•Drive promotions that deliver great dining experiences for guests at a good value
•Make sure credit and financial transactions are handled securely

What we need from you

•Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or
related field
•4+ years’ related experience, including management experience
•Excellent communication and interpersonal skills
•Ability to lead a large and diverse team
•...