Customer Support Specialist

Your Job

KBX Logistics, LLC is currently seeking a Customer Support Specialist in Green Bay, WI.

This role has been a great starting point for many of our team members who have successfully advanced their careers within our dynamic organization.

As a Customer Support Specialist at KBX, you will gain invaluable experience in the transportation and third-party logistics industry while honing your customer service skills.

This position is ideal for individuals with an analytical mindset who thrive in a fast-paced environment and enjoy learning something new every day.

We are looking for someone known for their problem-solving and critical thinking abilities, who's constantly identifying new and better ways of doing things.

If you are eager to showcase your talent in building relationships and adapting to shifting priorities, we encourage you to apply!

The Customer Support Specialist role is located out of our Green Bay, WI office, with an opportunity to work a mix of in office and at home each week.

The hours for this role are 7:30 am - 4:00 pm, Monday through Friday .

Our Team

KBX Logistics is the true transformer of the 3rd party logistics (3PL) industry.

Waste is our enemy; status quo is our nemesis.

Our mission? Create a competitive advantage for our partners by delivering logistics technology and solutions that others can't or simply won't.

If disrupting an industry appeals to you, this company is where you belong.

KBX Logistics is the product of over 100 years of evolution and revolution.

We got our start as a small transportation team in 1919 and are currently one of the largest 3PLs in the US.

With Koch Industries as our parent company, the challenge is to always be thinking bigger and better.

We have more than doubled in size over the past 5 years and we're just getting started!

What You Will Do


* Develop and build relationships with carriers to improve communication, connectivity, and collaboration to have PODs proactively


* Email and call carriers to retrieve PODs


* Maintain and update carrier contact information


* Deliver information with strong customer service skills and handle all situations with respect and integrity


* Support incoming POD requests from internal and external customers


* Identify opportunities, analyze processes, and suggest improvements to increase efficiencies


* Collaborate with other departments to fulfill POD requests


* Utilize POD and transportation systems to fulfill POD requests based on the customer needs


* Save and upload the PODs


* Ability to prioritize workload


* Maintain and update documentation for POD processes


* Ability to drive and adapt to change

Who You Are (Basic Qualifications)


* Experience using Microsoft Office programs including Outlook, Word, and Excel

What Will Put You Ahead


* Experience in the Supply Chain or Transportation or Logistics Industry


* Experience working with customers

At Koch companies, we ar...