Service Desk Consultant

We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This role is an onsite opportunity.
As a Service Desk Consultant, you will:
• Prioritize, diagnose, troubleshoot and managing several open service requests and/or Incidents at one time with effective communication while adhering to all service level agreements by taking ownership of
• customer issues and seeing problems through to resolution.
• Ensure all customer systems are actively monitored and any issues resolved quickly and efficiently with effective communication while adhering to all service level agreements.
• Building and maintaining strong and healthy relationships with all customers while ensuring that the line manager is fully informed of successes and risks.

Requirements for Success:


* Working location: Helios Building, Quality Tech Solution Complex, District 12


* Working Time: 40 hours/Week.

Working in shift: 9:00 AM – 6:00 PM and 1:00 PM – 10:00PM (and willing to work in night shift (10PM - 7AM) as business's needs)



* Strong communication skills both written and verbal English;


* Ability to communicate thoughts and information clearly and concisely.

(TOEIC 700 or IELTS 6.5 and above)


* Experience in Customer Service, Technical Support or related field preferred


* Must be customer-service oriented; Actively look for ways to help people.


* Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.


* Must have a strong attention to detail; Careful about detail and thorough in completing work tasks


* Efficient able to handle and resolve client issues quickly and accurately.


* Ability to work in a dynamic and fast-paced environment.
 

Skills

Required


* Customer Service

Preferred


* Attention to Detail


* Problem Solving

Behaviors

Preferred


* Team Player: Works well as a member of a group


* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

See job description