OneView Training & Optimization Specialist

Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process.

As part of CHG Healthcare we are working to drastically improve the speed (and quality) of credentialing to ensure that our doctors can spend more time treating (millions) of patients each year and less time dealing with credentialing headaches.

Modio Health is looking for new members for our Training & Optimization team.

The Training & Optimization Specialist position is a mission-critical role that functions on the frontlines, creating long lasting & engaging relationships with each of our clients and end users.

The T&O Specialist provides support and assistance with the adoption by coaching our end users on the tools & functionality of OneView, allowing them to gain efficiencies in their credentialing workflows and data management processes.

Responsibilities


* Assess individual and group training needs; maintain individual and group training records


* Collaborate with other Modio Health team members to develop and deliver training sessions/plans that are pertinent, agile and engaging for our platform's end users


* Plan, prepare and research client workflows and platform usage to create optimal training sessions


* Organize and promote Modio University courses


* Provide affective instruction to the end users on an individual or group basis


* Apply new functionalities within the OneView platform to deliver courses and improve the learning experience for both new & long-term clients/end users


* Keep personal IT skills and knowledge of OneView platform up to date and aligned with our current product roadmap & release schedule


* Become a SME in all facets of the OneView platform.

Qualifications


* Communicating enthusiasm for our product, and promote it, without losing authenticity


* Remaining focused for long periods of time


* Multi-tasking and fluid scheduling management


* Understanding a process/functionality and communicating that to a novice


* Keeping yourself organized


* Problem-solving and using critical-thinking skills to explore issues and develop solutions


* Ability to listen to the needs of our clients/your audience and meet them where they are


* Having a team player attitude, eager to be part of an ambitious organization, willing to provide reflective input on process improvement, but also able to be self-motivated and work individually


* Tech-savvy individual who understands the efficiencies that can be gained by the addition of software


* Passion, enthusiasm, energy, humor, and the ability to convey these qualities through phone, Zoom, Support Ticket and email communications


* A self-starter, who aspires to create and improve processes and to be ahead of the curve


* Individuals that love working with our clients to gain a better understanding of their needs & current process...