Certification Client Coordinator - Building and Construction

Building and Construction Certification Client Coordinator

Intertek is searching for a Certification Client Coordinator to join our Building & Constructionteam in our Arlington Heights, IL office.

This is a fantastic opportunity to grow a versatile career in Building & Construction Products Certification!

The Client Coordinator is responsible for handling a full range of Administration functions for our Building & Construction Product Certification Program including, but not limited to, general customer service and support and coordination or all activities pertaining to Building & Construction Product Certification.

This group controls the entire Certification services process for new and existing clients, often acting as a liaison between our Engineering/Operations, Sales, and Inspections Group, Report Review and submittals, and Inspection coordination.

This role interacts with various internal staff offering support and coordinating transactional requests as needed, providing documentation to internal and external clients (domestic and international), providing support to management staff on addressing key account and complex client requests, and processing new and terminated client requests.

What you'll do:


* Follow and enforce all safety requirements and company policies


* Provide exceptional customer support/service; i.e., respond to customer inquiries and resolve customer complaints/issues


* Utilize established templates and fee schedules to prepare, send, and process certification agreements, proposals, etc.

for clients


* Entering client information into appropriate databases and uploading all relevant documents (signed agreement, proposal, etc.)


* Follow best practices within Administrative duties with regards to Documentation, Submissions and Record Keeping practices


* Receive requests from internal and external clientele, and process as required


* Analyze and evaluate data and complete steps necessary to provide solutions


* Collaborate with other internal groups and perform other work, as required

What it takes to be successful in this role:


* High School Diploma or GED required


* 1-2 years of office/administrative experience preferable


* Microsoft Office proficiency, including Word, Excel, and Outlook


* Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities


* Must be detail-oriented, organized and have good time management and prioritization skills


* Must have excellent interpersonal skills

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts.

At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainab...