Tier 2 Engineer | Level 2 Support

Working as a Workforce Support L2, Engineer at Verisk means:


* Being part of and contributing to a large, dynamic, and innovative community


* Working with cutting-edge technology, and continuously developing new skills and capabilities


* Focusing on our customers, their success, and the desire to serve them


* Being responsible and assuming accountability for everything you touch

Purpose of the role:


* Provide contact and escalation of all Workforce technology issues reported within Verisk's internal employee base


* Ensure all Workforce technology incidents, tasks, and requests are reported and responded to within the established SLA guidelines outlined by the organization


* Provide Workforce technology support to diagnose the root cause of incidents and document the requirements to resolve the problems identified


* Provide Workforce technology escalation and properly document the requirements for next-level support

Primary goals to be assured:


* Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service and technical ability to both internal and external customers


* Successfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement

Specific responsibilities:


* Provide operational support for all environments within your technical group as well as escalation support for junior engineers


* Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and assist with remediation & optimization


* Liaise with vendors and other IT personnel for technical design, implementation, and problem-resolution


* Provide design guidance and support to business partners to enable optimal usage of selected technologies and solutions


* Take action to introduce new technologies through documentation, training, recommendations, or proof of concepts


* Develop and maintain scripts, automated processes, and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time


* Participate in the management of technical programs and projects through all phases of execution

Success criteria:


* Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologies


* Positive feedback on the support received from business partners


* Positive feedback from team members and leaders of the Verisk community

Requirements:


* Ability to establish and maintain effective working relationships at all levels of the organization


* A tangible desire and curiosity to seek out and learn new and innovative ways tomanage and solve complex challenges


* Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work ...