Customer Service Representative (Onsite) - Manufacturing

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
030809 Customer Service Representative (Onsite) - Manufacturing (Open)

Job Description:

Are you ready to be part of something big? Consider working at our new state-of-the-art, cutting-edge Corrugated Sheet and Box Manufacturing facility right in the heart of Dallas, Texas!

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Be the best-performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

ROLE OVERVIEW:

We are seeking a seasoned Customer Service Representative (onsite) who is passionate about providing legendary customer service to our customer base and vendors.

The position will be part of a new team assembled to work onsite at our soon-to-be-opened 350,000+ sq.

ft.

State of the Art Corrugated Box and sheet Manufacturing facility.

Some of the benefits you will enjoy from Day 1:


* Comprehensive Medical, Dental, and Vision Insurance


* Eligible to accrue up to 3 weeks of vacation


* Annual incentive program eligible


* 10 paid holidays


* 401K company contribution with Employer match up to 6%


* Employee Assistance Program


* Discounts website


* Paid Parental leave


* Tuition assistance program (up to $5,250 p/yr)


* Much more

Other benefits subject to a waiting period:


* Profit-sharing plan

Knowledge/Skills & Education


* High school diploma or equivalent required, along with a minimum of 3 years of customer service or account development experience


* Demonstrated skills in verbal and written communication.


* Solid knowledge of products and services.


* Proficient computer skills with the ability to learn new software.

MS Excel is required, and ERP Systems knowledge is a plus


* Good knowledge of basic office equipment


* Good organization and data entry skills.


* Good attention to detail.


* Self-starter who can work with minimal supervision.

Major Responsibilities 


* Serves as the primary contact between Greif and its customers.


* Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.


* Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.


* Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.


* Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedur...