AVP, Claim - Financial Lines Manager

JOB DESCRIPTION

Chubb is currently seeking an Assistant Vice President, Claims Manager to manage a team of examiners dedicated to a large PEO Client.

This team will handle all EPL claims of all severity and complexity for this PEO Client and will be responsible for delivering superior claims handling and customer service to the Insured.

The position will be based in our Jersey City, NJ office and will report to the Vice President of EPL Claims.

Duties & Responsibilities:


* Ensure the delivery of timely and effective claims service through supervision of a team of examiners at various experience levels


* Train, mentor and develop staff who are at different stages of their career and experience levels


* Provide advanced technical guidance on claim investigation, reserving, case resolution and settlement strategies


* Actively participate in claim file and quarterly calls to address internal workflows, systems and compliance issues


* Demonstrate highly developed analytical, problem-solving and negotiation skills


* Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace


* Partner with internal business partners such as underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments


* Partner with external business partners such as brokers, producers, law firms, PEO accounts and their client companies.


* Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issues


* Effectively control the use, work product and expenses of outside vendors


* Exercise leadership by conducting reviews of examiner work product and teamwork efforts to deliver well written, supported performance management feedback and reviews


* Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans


* Positively influence the team environment to maintain a high level of employee engagement


* Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement


* Assist with outside counsel selection, management and oversight


* Communicate with senior management team on matters of significance


* Identify litigation and claims trends and advise business clients and other claim staff regarding opportunities to address these trends

Technical Skills & Competencies:


* Advanced understanding of Claim Best Practices and Business Analytics


* Ability to incorporate analytical data into team management


* Exceptional negotiation skills and resources that will influence team results


* Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationshi...