Business Analyst - Transactional Print Services

JOB DESCRIPTION

Job Summary:

We are looking for a detail-oriented and proactive Transactional Print Services Business Analyst to join our team.

In this role, you will analyze and optimize our print processes, leveraging data analytics to drive efficiency, cost savings, and enhanced customer experience.

The ideal candidate will combine strong analytical skills with a solid understanding of print production and mailing systems to make data-driven recommendations and strategic improvements, while managing existing transactional print workflows.

Key Responsibilities:

Process and Print Management:


* Complete all assigned mail merge projects and manage print workflows for all existing and newly added transactional print jobs.

Data Analysis and Reporting:


* Collect, analyze, and interpret data from print operations, identifying trends, inefficiencies, and opportunities for improvement.


* Develop and maintain reporting dashboards and key performance indicators (KPIs) to monitor the performance of print services.

Process Improvement:


* Evaluate existing workflows and procedures within print operations, recommending changes to improve efficiency, reduce costs, and enhance quality.


* Collaborate with cross-functional teams to implement process improvements and track results.

Project Management:


* Participate in or lead projects aimed at enhancing print capabilities, which may include software implementations, equipment upgrades, or process reengineering.


* Define project goals, establish timelines, and ensure milestones are met.

Stakeholder Collaboration:


* Work closely with various stakeholders, including operations, finance, marketing, and customer service, to understand their needs and requirements related to print services.


* Foster strong relationships with vendors and third-party providers to assess performance and identify cost-saving opportunities.

Documenting Requirements:


* Gather and document business requirements for print initiatives, ensuring clear communication of goals and objectives.


* Prepare business cases for new projects or enhancements, including cost-benefit analysis.

Compliance and Standards:


* Ensure all print processes comply with industry standards, regulations, and company policies.


* Stay updated with industry best practices and technological advancements in print and mailing.

QUALIFICATIONS



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ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal...