Personal Banker 1

Essential Duties and Responsibilities


* Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.


* Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.).


* Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.


* Assist with outgoing wire transfer requests.


* May assist with in branch security duties.


* Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).


* Able to understand and review legal documentation.


* Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.


* Assist with personal credit card applications.


* Assist with customer inquiries in person, via phone or email.


* Represent and promote the bank professionally in the community and at community events.


* Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.

Other duties as assigned by the Branch Manager or Assistant Branch Manager.

 Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)


* High School diploma or equivalent.


* 2 years of combined customer service experience and/or cash handling experience


* Valid driver’s license as some travel between branches, to/from Corporate, or to customer locations may be required.

 Physical Requirements and Working Conditions


* Standing or sitting for extended periods of time.


* Ability to operate computer applications and basic business equipment.

Qualifications Preferred


* 1 year of banking experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

See job description