365 Application Analyst

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As the Analyst, Dynamics 365 Applications, you’ll collaborate with cross-functional teams to deliver innovative solutions to optimize and automate our business processes.

What your day-to-day will look like:


* Work with internal and external partners to design, develop and deploy enhancements within the D365 environment including modifications to functional processes, reporting and integrations with other systems



* Monitor the health of the Dynamics 365 environment and react appropriately for business continuity



* Work closely with stakeholders to gather requirements, analyze business processes and translate them into technical specifications



* Perform gap/fit analysis between D365 functionality and organizational requirements



* Document functional requirements and software designs



* Integrate the Microsoft Power Platform and Copilot Studio with other Microsoft technologies and third-party systems, such as Azure services, Office 365, SharePoint and external databases



* Collaborate with cross-functional teams, including business analysts, project managers, developers and testers, to deliver high-quality solutions on time and within budget

Implement Security Measures: Ensure the security and compliance of the contact center platform, protecting sensitive customer data and maintaining privacy standards

What you’ll need to excel:

At a minimum, you’ll need:


* Bachelor’s degree or equivalent related work or military experience

It’d be great if you also have:


* Bachelor’s degree in Computer Science, Engineering or Mathematics



* 2+ years of experience configuring or managing Microsoft Dynamics 365



* Experience working in a call center or helpdesk environment



* Experience with the Microsoft Power Platform



* Experience with Microsoft Copilot Studio (formerly Power Virtual Agents)



* Experience with Microsoft Power BI and Microsoft SQL Server

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.

We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking.

If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits


* Competitive pay



* Health, dental and vision insurance



* 401(k) with company match



* Life insurance, disability



* Employee Assistance Program (EAP)



* Paid time off



* Tuition reimbursement program

Our Culture

We d...