Deputy Manager - Customer Interaction Centre

Location : Mahape (Navi Mumbai)

1.

Managing the department's day-to-day workflow and scheduling
2 forecasting call volumes, calculating staffing needs, creating schedules, performance analysis and reporting.

and monitoring real-time adherence for efficient call center operations
3 planning, managing, and tracking employee work, including time and attendance, employee scheduling, and compliance
4.

Building technical capability of call executive

Schedule: Full-time
Req: 0098VI