Training Sales Specialist

Responsibilities

Altec is currently looking for a Training Sales Specialist for Altec Sentry in Birmingham, AL.

Altec Sentry helps our customers train and certify Altec equipment operators on safe and proper operation.

We are committed to safety and believe that industry-leading equipment deserves industry-leading training.

That's exactly what Altec Sentry provides.

Are you a strategic thinker with a passion for digital innovation? Do you thrive on translating ideas into tangible digital experience? We're seeking a Sales Training Specialist that provides customer service and will take ownership of Sentry's digital product portfolio.

Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and sign maintenance industries in more than 120 countries throughout the world.

OVERVIEW & RESPONSIBILITIES

As a Sales Training Specialist with ownership of Sentry's digital product portfolio, you will be the visionary behind our digital product, responsible for their conception, development, and enhancement.

You will collaborate closely with cross-functional team, including designers, marketers, and stakeholders, to ensure the successful delivery and continuous improvement of our digital offerings.

Digital Product Ownership


* Manages Sentry's Learning Management System
+ Configures and maintains customer teams, permissions, user roles, and learning paths
+ Creates reports to track training performance and progress
+ Ensures e-commerce transactions are processed and recorded
+ Resolves user questions using appropriate resources


* Help define and articulate the digital product vision, strategy, and roadmap aligned with business goals and user needs


* Champion a user-centered design approach, advocating for the best possible user experience throughout the product lifecycle


* Monitor and analyze product performance metrics, making data-driven decisions to optimize product performance and user engagement

Customer Service


* Engages with sales teams to keep them abreast of customer activity


* Provides accurate and timely customer quotes


* Engages with Altec resources to resolve customer questions


* Answers/returns incoming helpdesk calls, messages, and emails


* Maintains the Sentry training calendar as well as customer billing and other records

Sales


* Interprets and explains to customers the features, values and benefits of the Sentry program


* Identifies and addresses customer needs for operator training or certification


* Serves customers by selling Sentry in-person and online training products


* Cross-sells Altec subsidiary products i.e., Service, Supply, and Sales whenever possible


* Engages other resources to expand Sentry customer base and enhance marketing efforts

EDUCATION, EXPERIENCE, AND SKILL...