Technical Support Specialist

For this U.S.

based position, the expected compensation range is $98,400.00 - $147,600.00 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

What will you do


* Provides front-line telephone support to Customers and Sales Channel on various Automation products/ services.


* Provides complex product and solutions application support for customers.


* Develops solutions to technical problems utilizing Schneider's vast product portfolio.


* Manages relationship with customer to enhance customer experience.


* Advocates on the customer's behalf, seeks a suitable solution or work around that meets the needs of the customer.


* Responsible for accurate and complete case documentation utilizing Customer Relationship Management software (CRM).


* May include after hours on-call and weekend in-house support coverage/ rotation.


* May require on-site support to customer location for troubleshooting assistance.


* 15 percent travel possible

What skills and capabilities will make you successful?


* In-depth Industrial network knowledge is expected.


* Experience working in a fast-paced, high tech collaborative environment.


* Understanding of and configuration for Schneider Electric's Industrial Automation and Human Machine Interface offers (or equivalent), to include setup, maintenance and troubleshooting as applied in real world applications.

What qualifications will make you successful for this role?


* Recent graduate with a Bachelor's degree in Electrical Engineering, Computer Engineering/ Science, Industrial Engineering/ Technology, or Mechanical Engineering

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric offers a robust benefits package to support our employees such as flexible work a...