Operations Manager (Customer Service Delivery)

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

We are looking for an Operation Manager to make an impact! In this role, you will be expected to provide strong leadership and coaching while creating a collaborative environment focused on employee engagement, development, empowerment, and achievement for our Malaysia based operation.

In addition, you will be expected to identify and make recommendations to improve process, efficiency and productivity benefiting customers ranging from consumers to our most important businesses.

This position will have overall functional responsibility for staff management, client liaison, business development, customer satisfaction and performance management.

What will you do?

People Management


* Coach and develop existing Team Members.


* Team level project design and management.


* Manage Team headcount promotion pace and quantity.


* Implementing and identify Team Goals.


* Identify process failures and implementing process improvement measures.


* Recruit new Team Members.


* Develop the teams to achieve best-in-class support driving efficiency, productivity, quality, data driven insights, customer centricity and lean processes.

Performance Management


* Ability to lead a complex organization supporting countries from around the globe serving a range of customers from consumers to our biggest and most important business customers.


* Partner with stakeholders & support functions to measure performance while continuously identifying and executing improvement opportunities.


* Translate business objectives into strategy and tactics to be undertaken by the team to achieve results.


* Define & execute a full relationship management program with stakeholders including service agreements, success measurement and performance reviews.


* Facilitate process improvement and engage stakeholders in improving existing policies and procedures through analysis, experience, and employee inputs.


* Benchmark against other market practices and bring proposals for raising/ improving the process management practices.


* Model & Cascade Schneider Electric Values and a High-Performance Culture throughout your team including providing leadership, coaching, support, career development and recognition to man...