Expert Technical Support Intern

Territorial Acknowledgement

Schneider Electric Victoria acknowledges that our people are privileged to live and work in the traditional territories of the Lkwungen, Malahat, Pacheedaht, Scia'new, T'Sou-ke and W-SÁNEĆ peoples.

Schneider Electric endeavors to continue to work with Indigenous First Nations to respectfully acknowledge history and mutual goals for prosperity.

Company Values and Vision

Globally, Schneider Electric was ranked as the world's most sustainable corporation of 2024 by Time Magazine.

This achievement is the result of our long-term focus on sustainability, demonstrated by our year-year improvement at Corporate White Knights Global 100.

Locally, we design products that enable industries to realize their decarbonization objectives, making the world a better place to live.

Schneider Electric strives to be a company that is driven by meaningful purpose and continuously creates an inclusive working environment.

We want to be the most diverse, inclusive and equitable company - globally.

If you think this is corporate lip service, check out our Diversity and Inclusion webpage.

Our aim is to enable empowered, happy employees because we feel this unlocks creativity, curiosity, and innovation.

By joining Schneider Electric, your career possibilities are diverse with opportunities locally and globally, spanning the full spectrum of technical domains.

What will you do?

At Schneider Electric, we specialize in delivering world-class technical support to our global customers.

As part of our expert team, you'll tackle complex technical challenges, providing innovative solutions that make a tangible difference.

This is a technical support role but rest assured-it's not a call center environment.

Instead, you'll work collaboratively using advanced tools and systems to deliver high-quality support that drives customer success.

As part of your responsibilities, you will:

Deliver Exceptional Customer Experiences


* Assist in handling technical support requests, learning to provide timely and professional solutions.


* Shadow expert team members as they investigate and document complex technical issues from global customers.


* Develop skills in understanding customer challenges and crafting tailored solutions.


* Apply your growing technical knowledge to help diagnose issues and propose effective resolutions.

Expand Your Knowledge and Share Insights


* Learn to maintain accurate records of troubleshooting steps and customer interactions in our support systems.


* Contribute to knowledge-sharing initiatives by helping create support articles and FAQs.

Contribute to Innovation and Product Improvement


* Participate in exciting internal projects, including lab experiments and virtualization initiatives.


* Collaborate with various teams to understand how customer feedback drives product refinement and innovation.

What qualifications will make you successful for this role?


* Currently enrolled...