Patient Services Rep II - PACU

Nemours is seeking a PSR II for our PACU! The Perioperative Services Patient Services Representative (PSR) II is responsible for providing ancillary support to the Pre-Surgical Care Area, Operating Room, and Post-Anesthesia Care Areas on a rotating basis dependent upon daily assignments to include periodic rotation to the Malvern Ambulatory Surgery Center, Malvern, PA, and the Deptford Ambulatory Surgery Center, Deptford, NJ.

The PSRII is expected to maintain current state and federal clearances for DE, PA, and NJ.

PACU PSRII, requires PA clearances within 6 months of hire, Support Surgery Centers in PA and NJ as needed.

Weekend and Holiday Working shifts working as needed by department.


* Full-time, 40 hours per week

The primary function of the PSRII in the Pre-Surgical Care area is to ensure that patients and their families/guardians are greeted and registered in Surgical Services in an accurate and timely manner that include, but are not limited to, validation of demographic information, collection of co-payments, obtaining vital signs, Point-of-Care testing, and any other requisite requirements to entering the Pre-Surgical Care area.

The primary function of the PSRII in the Post-Anesthesia Care area is to provide ancillary support to the patients and their families/guardians in cooperation with perianesthesia team members to provide safe, quality post-anesthesia care that includes, but is not limited to, Point-of-Care testing, management of patient records, participation in post-operative telephone calls to patients and their families/guardians, and assisting with patient transfers, transportation, and discharges post-anesthesia recovery.

Position Responsibilities

Pre-Surgical Care Area:


* Responsible for preparation of surgical patient charts 48 hours in advance of the DOS to include 10 patient labels, patient ID band, and parent/guardian ID badges.


* Responsible for email distribution of pre-operative care information to surgical patients and their families/guardians 48 hours in advance of the DOS.


* Responsible for greeting surgical patients and their families/guardians using AIDET.


* Responsible for systematically completing surgical patient registration to include ensuring application of patient ID band and parent/guardian ID badge, obtaining parent/guardian signatures, taking patient photos, and scanning insurance cards and any other relative documents to the surgical patient EMR.


* Responsible for collecting and posting co-payments, any past due balances, reconciling payments at the end of the shift, and submission of LCDRS and DCRS forms.


* Responsible for requesting and logging MyNemours sign ups


* Responsible for accessing the AIDHC Admission Work Que (8245) to resolve missing patient information.


* Responsible for obtaining surgical patient height, weight, temperature, and vital signs with corresponding data entry into the surgical patient EMR.


* Responsible for performing P...