Guest Experience Manager - Front Office - InterContinental®Dubai Festival City

Do you see yourself as a Guest Experience Manager for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

       

A little taste of your day-to-day


* Monitor reception colleagues to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.


* Work closely with guest relations team to ensure priority club and ambassador members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service & enrolment targets are met.


* Inspects all VIP rooms prior to arrival, with GRM if required and greet VIP and escort personally on arrival/bidding farewell.


* Oversee maintenance of efficient repeat guest history system by working closely with gr team and promote inter-hotel sales and in-house facilities.


* Promotes priority club & ambassador programs and acts as champion for both programmes.


* Perform such functions as to include but not be limited to:


* Intercontinental ambassador / priority club and regular guest welcome letters.


* Solicitation of ambassador / priority club applications.


* Attention to detail on special requests by having updated database on guest profile captured through glitches / preferences.


* Handle guest complaints and refer them as necessary, follows up on corrective / preventive action.


* Entertains guest within hotel premises for food and drin...