Technical Partner Success Manager - Cisco

Summary:

The Technical Partner Success Manager (TPSM) role is to enable our partners in Supplier and ScanSource Programs, Offerings, Tools and Technology Solutions.

Our TPSMs play a strategic role with our sales organization to assist sales partners with growing a profitable and scalable Cisco business practice.

Essential Job Duties:


* Identify and qualify growth opportunities to partner with sales for growth and strategic engagements and maintain long-term relationships with stakeholders at our sales partners.


* Understand Customer Experience Lifecycle and drive a strategy with our sales partners to drive a strong customer experience that is profitable and scalable


* Maintain a high profile with supplier resources and key partners leaders


* Serve as a Subject Matter Expert for Cisco solution enablement


* Create and deliver content to drive industry awareness, partner education, and partner enablement for our Channel Program, Evolve.


* Work cross-functionally with other teams internally to resolve business challenges


* Manage partner feedback and needs with internal leaders and key stakeholders.


* Create and execute roadmaps for specialization and certification with our sales partners.


* Taking ownership of partner issues reported and seeing problems through to resolution.


* Conducting training, product walk-through, end user demos and providing resolutions to partner's queries on Cisco products, technologies, and platforms.


* Researching, diagnosing, troubleshooting, and identifying solutions to resolve partner issues.


* Ensure proper documentation, recording, and closure for technical business needs.


* Prepare accurate and timely reports as needed.


* Document knowledge in the form of knowledge base tech notes and articles.

Reporting Relationships:


* Director, Services Delivery

Requirements:


* 5+ years in the Cisco technology channel, preference for technical and sales experience


* 5+ years experience with Cisco Security solutions


* Achieve and maintain Cisco Certifications as needed

Preferred:


* Currently hold relevant Cisco Technical Certifications in the Cyber Security field


* Familiar with Lifecycle selling of recurring solutions

Physical Requirements:


* Ability to sit at a computer terminal for long periods of time.


* Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.


* Ability to travel 30% of the time


* Ability to lift 20 pounds.

Compensation:

Base Range : $100,000 - $120,000 and total compensation range $125,000 - $150,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

For non-sales roles and sales roles with a variable component, total compensation reflects...